FAQ
1. Can I get samples before ordering?
Of course! Your can get a inventory sample before ordering to make sure our product’s quality and manufacturing technology.
2. What is the lead time of samples?
Generally speaking,samples could be sent within 1-7days according to sample quantity and our stock status.
3. How to place an order with your company?
Please send us your order list in an Excel or word format, it include item No., quantity, color, size and prices. We will check and email you back if they are in stock.
4. How to cooperate?
Only 6 steps, your ideal massager products will be transformed into reality, which includes communication, discussion, photocopy, confirmation, bulk production and delivery.
5. Do you have your own designs for choice?
We have professional designer to work with you. There are thousands of fashionable designs for you choosing, please contact us soon!
6. How do you ship the goods and how long does it take arrive?
We usually ship by DHL, UPS, FEDEX or TNT, also can ship by air, which usually takes 5-7 working days to arrive.
By Air , it can be within 7 days.
By Ocean, Shipping time about 20 to 45 days,
Such as 20 to 25 days arrival at west coast of North America.
30 to 45 Days arrival at anywhere in the Europe.
You can choose air shipping or sea shipping by our forwarder, appointed forwarder is also accepted.In usual we choose DHL for our air shipping agent,and for sea shipping,our usual export port is Shenzhen/ Guangzhou . Certainly,if you have any other request of shipping,we also can arrange it according your demands.
7. What is your delivery time?
It may takes about 20 business days for big order, and 5 business days for small order
8. How can we change to our own package?
Please send us your artwork of package, your logo, we will print out here in China. and packaged all goods well for you before shipping out.
9. Which file better for my designs?
You can send your own design for us, and please offer us your PSD, AI or JPG files. We can make the sample pictures for you before ordering.
10. Do you offer discount for mass production?
Sure, we can discuss when the design, material, and the quantity are confirmed.
11. What payment terms are available?
1.Our available Payment terms are included T/T, Paypal, Western Union.
2.30% deposit, the balance should be paid before the delivery
3.For small order, 100% T/T in advance.
Which payment methods are available? Is it safe?
Our secure order system offers several payment options like PayPal or bank transfer. We ship your order once the payment has been confirmed. In case we are unable to complete your order for any reason you will be immediately informed and refunded. An order confirmation will be emailed to you as soon as your purchase has been verified.
12. Who pays for potential import duties or VAT/GST?
We do not charge any VAT/GST, but the customer is responsible for the payment of any potential import tax payments stipulated by each country’s regulations.
13. What’s your MOQ for custom product?
Normally,Our Minimum Order Amount is $500, MOQ is 50pcs, but different technology and material, the MOQ is difference.
14. What service can I get from PapaMassage ?
1)Quick responses with full attention within 24 hours.
2) Samples, courier charges on account of customers.
3) OEM orders are welcome.
4) Samples and production status updated promptly.
5) Fast and safe delivery for samples and orders.
6) Best service before and after sales.
15. How is your export capability? Can we trust you?
Since we deal with clients all over the world, we get lot of experience of export. We know every detail and everything needs to be payed attention to about export and we barely make mistakes, which make us believe that we’ve already had a professional and qualified group to serve you on export business.
16. Q:How to import as I didn’t do it before?
A:For small order, you can only place order with us and do the payment, we will check the stock and send goods out by DHL(etc), it is door to door, so you don’t have to worry about this. For big order by ship, please contact us (Dispatch Dept.) info@papamassage.com , he will teach you how to process in detail.
17. What should I do if my toy bought from PapaMassage doesn’t work ?
A：Before contact us ,please read the user instruction booklet carefully to see if you can find the answer.If the instruction doesn’t solve your problem,please send a email to info@PapaMassage We’ll try our best to help you. PapaMassage provide 1 year free Quality Guarantee for our products,please check our website www.papamassage.com for related details.
18. What if we received the damaged and shortage goods in transportation?
We follow the standard requests of package based on experience of delivery. Any damages or shortages must be reported to PapaMassage if you met the problem. Within 48 hours of receipt of shipment. If any boxes arrived opened, re-taped or damaged, you must file a claim with the carrier. Save the original carton(s) for their inspection. All the damaged or shortage of merchandise and package, will send to our customer in the next order, If refusal results because of PapaMassage fault, the order will be fully credited or reshipped at our own expense.
19. What kind of after-sale service do you provide
1.Regarding our product ,we can offer customers one year guarantee.
2.We would visit to track our customers regularly for getting valuable feedback.
3.If you have any questions during operation ,we will assist you to figure them out .
20. What’s your advantage?
We are the professional massagefactory, we have our own production team. We only specialize in high-end sex products. All our massagers are designed and researched by our own designer and engineer. Strong and professional sales team will provide you the best service.
21. Can you accept OEM/ODM Service?
OEM Service
We do accept OEM order.
1. we can print your own logo on the packages
2. we do the customized package as your own design.
3. New product development – you show us your ideas and design, we shall create any your favorite unique product.
4. Normally OEM services accept minimum order quantity at 1000 PCS for each item.
22. How could we place an order ?
For all existed customers, you can phone the office or send your purchasing order email to info@papamassage.com to contact with your accustomed sales.
